NY AG Letitia James presses MSG over use of facial recognition technology


State Attorney General Letitia James speaks during Martin Luther King Jr. Day at National Action Network House of Justice Headquarters.

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New York Attorney General Letitia James wants to hear from Madison Square Garden Entertainment Corporation about the company’s reported use of facial recognition technology at its venues.

MSG Entertainment has reportedly used the technology to identify and deny entry to multiple lawyers affiliated with law firms involved in ongoing litigation relating to the company, including those with season tickets. According to a letter she sent the company Tuesday, approximately 90 law firms were impacted by this policy.

The prevention of lawyers from accessing MSG Entertainment’s venues due to ongoing litigation could violate local, state and federal human rights laws, James wrote.

MSG Entertainment owns and operates venues across New York including Radio City Music Hall, Madison Square Garden and the Hulu Theater.

“MSG Entertainment cannot fight their legal battles in their own arenas,” James said Wednesday in a release announcing her letter.

“Madison Square Garden and Radio City Music Hall are world-renowned venues and should treat all patrons who purchased tickets with fairness and respect,” she said. “Anyone with a ticket to an event should not be concerned that they may be wrongfully denied entry based on their appearance, and we’re urging MSG Entertainment to reverse this policy.”

MSG Entertainment did not immediately respond to a request for comment on the letter.

James in the letter also wrote that facial recognition software used by MSG Entertainment may not be fully reliable and could result in instances of discrimination and bias, particularly against people of color and women.

Late last year, Kelly Conlon and her daughter were denied entry to Radio City Music Hall’s Christmas Spectacular show after she was identified by facial recognition software. Conlon is an associate with law firm Davis, Saperstein and Solomon, which has been involved for years in personal injury litigation against a restaurant venue under MSG Entertainment.

“MSG instituted a straightforward policy that precludes attorneys pursuing active litigation against the Company from attending events at our venues until that litigation has been resolved,” a spokesperson for MSG Entertainment said at the time. “While we understand this policy is disappointing to some, we cannot ignore the fact that litigation creates an inherently adverse environment.”

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