How ‘Boeing’s Fatal Flaw’ Grounded the 737 Max and Exposed Failed Oversight

Writer/director Thomas Jennings
Reporters David Gelles, James Glanz, Natalie Kitroeff and Jack Nicas

Watch the new documentary by Frontline, in partnership with The New York Times, on Tuesday, Sept. 14, on PBS and streaming at, on YouTube and in the PBS Video App.

Airplanes are designed to go up after takeoff, but that’s not what happened to Lion Air Flight 610 when it left Jakarta, Indonesia, in October 2018.

“You don’t see planes diving on departure,” one Indonesian aviation expert said. And yet the Boeing 737 Max jet, piloted by an experienced crew, went into an irrecoverable nosedive minutes after takeoff. All 189 people on board were killed when it crashed into the Java Sea.

Four months later, 157 people died when another 737 Max, operated as Ethiopian Airlines Flight 302, plummeted to the earth, ringing new alarms about the aircraft. Days later, the jet was grounded.

“Boeing’s Fatal Flaw,” a new documentary by Frontline, featuring reporting by The New York Times, investigates the causes of the two crashes and how a software system that was supposed to make the plane safer played a role in the catastrophes.

The Boeing 737 Max began as a success story: The plane was the company’s best selling jet ever, with hundreds of billions of dollars in advance orders from airlines around the world. But our reporters’ investigation shows that, early on, the tale had all the elements of a tragedy in the making.

Internal Boeing documents and interviews with former Federal Aviation Administration officials and congressional investigators reveal how competitive pressures influenced the efforts to bring the 737 Max to market. And The Times’s investigation details how an essential software system known as MCAS was implemented with insufficient oversight and inadequate pilot training.

“Boeing’s Fatal Flaw” traces The Times’s investigation. Boeing declined to be interviewed for the film, but the documentary includes details from our reporters’ on-the-record interview with the company’s chief executive, Dave Calhoun. The film also features on-camera interviews with congressional investigators, aviation experts and family members of the passengers aboard the two fatal flights.

You can watch on Tuesday, Sept. 14, on PBS and streaming at, on YouTube and in the PBS Video App.

Producers Vanessa Fica and Kate McCormick
Senior producer Frank Koughan
Executive producers for Left/Right Docs Ken Druckerman and Banks Tarver
Executive producer of FRONTLINE Raney Aronson-Rath

FRONTLINE, U.S. television’s longest running investigative documentary series, explores the issues of our times through powerful storytelling. It is produced at GBH in Boston and is broadcast nationwide on PBS.

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