However, the Deal financials were not disclosed.
Cognizant is expected to deliver several key capabilities for Nike over the next five years, including new self-service capabilities, improved service productivity, and significant cost savings.
Building on the companies’ 14-year-history of collaboration, this new agreement will consolidate several of Nike’s existing IT support functions with Cognizant serving Nike in more than 40 countries.
Cognizant will support the company’s customers, partners, as well as its 70,000 employees through three key areas of technology operations: multilingual IT customer service, deskside and dispatch depot, as well as application and infrastructure Support.
“By bridging our retail industry and technology expertise together with our 14-year-knowledge of Nike’s business, we are able to equip them with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all,” said Sushant Warikoo, head of Cognizant’s retail industry business unit.
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As part of the agreement, Cognizant will assist both Nike’s customers as well as employees with their technical support needs. Cognizant will offer onsite and remote support across locations worldwide for resolving all hardware issues for employees, from laptops to work phones. Additionally, through Level 1 & 2 support, Cognizant will provide engineering and backend solutions for all of Nike’s enterprise-wide applications, including mobile apps, computer software, and Nike.com.
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