Elon Musk has apologised after an app outage saw many Tesla owners around the world unable to start their own cars.
Tesla CEO Elon Musk has apologised on Twitter after hundreds of car owners were locked out of their vehicles due to an outage of the manufacturer’s app.
A number of Tesla drivers around the world complained on social media on Friday that they were unable to use their cars with their phone apps and had to rely on keycards if they happened to be carrying their keycards with them.
Eventually, Mr Musk announced late on Friday that “server issues” which had caused the problem with the app had been resolved.
Musk responded directly to a South Korean driver who reported receiving a message about a server error while attempting to connect with his Tesla Model 3 via the app on his iPhone.
Functionality should “be coming back online now. Looks like we may have accidentally increased verbosity of network traffic,” Musk tweeted.
“Apologies, we will take measures to ensure this doesn’t happen again,” he said.
But drivers had already posted a multitude of complaints online, such as one who tweeted: “I’m stuck an hour away from home because I normally use my phone to start car.”
Another wrote: “THOUSANDS of @Tesla owners are locked out of their vehicles because Tesla servers went down over two hours ago.
“I’m one of them. They said we’d be helping the environment by owning an electric vehicle, but ‘walking’ isn’t what I had in mind.”
The problem seemed to be widespread, with tweets surfacing in countries such as the US, Canada, Denmark and Germany.
– with AFP
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