Under this partnership, TCS will set up a customer operations center in Germany, and a future-ready Life and Pensions Digital Platform for Germany and Austria, with capabilities to extend into other European markets.
TCS has had a long partnership with the Phoenix Group in the UK, where TCS UK subsidiary Diligenta administers more than 10 million policies for the latter. The two organisations will replicate this model, extending the digital experience to policyholders in Germany and Austria, and thereafter in other European markets.
“Leveraging the advantages of our strategic relationship with TCS, a leading global organization, will support our growth strategy in Europe and bring benefits to both our customers and advisers,” said Nigel Dunne, CEO, Standard Life International DAC.
TCS will initially transform and migrate more than 400,000 policies comprising SLIDAC’s German and Austrian life and pension books to its platform, and create comprehensive, omnichannel, journey-based digital experiences for policyholders and advisors.
“We are delighted to expand our long-standing partnership with the Phoenix Group to include SLIDAC’s policyholders in Europe, and extend to them, the same digital omnichannel experiences that have made us a market leader in the United Kingdom,” said R Vivekanand, President, BFSI Products & Platforms, TCS.
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