Online commerce

In order to protect consumers' interest, the government has banned use of "dark patterns" on e-commerce platforms which intend to deceive customers or manipulate their choices. A gazette notification in this regard as "Guidelines for…

Companies have both penalised and incentivised consumers for writing negative and positive reviews respectively. | Photo Credit: Getty Images/iStockphoto The story so far:On  Monday, the Department of Consumer Affairs issued guidelines to…