loan recovery agents

The Reserve Bank of India has mandated strict guidelines for loan recovery agents. (Representative image)The Reserve Bank of India has stated regulated entities are responsible for the actions of service providers like recovery agents.…

In order to stop harsh recovery methods by lenders through their recovery agents, the Reserve Bank of India (RBI) on Friday said companies need to strictly ensure that they or their agents do not resort to intimidation or harassment against…

MUMBAI: The RBI on Friday issued fresh instructions barring recovery agents from resorting to intimidation of borrowers as well as calling them before 8 am and after 7 pm. While issuing additional instructions to regulated entities…

Reserve Bank of India (RBI) Governor Shaktikanta Das on Friday said the central bank will soon issue guidelines and measures to make the digital lending ecosystem safe while enhancing customer protection and encouraging innovation. He added…

In the context of customer service, the attention of the Reserve Bank of India (RBI) is the harsh recovery methods used by certain lenders, without having adequate checks and controls over their recovery agents, said…