Customer Experience

Popular Indian airline carrier, Indigo, has launched an AI chatbot named 6Eskai. The chatbot is powered by OpenAI’s GPT-4 technology. IndiGo's digital team collaborated with Microsoftto develop the 6Eskai chatbot in-house. The AI chatbot…

The facility, which will open by 2023, forms a part of the 3 billion pound strategic investment the Group has announced to transform its digital offering. Photo: Special Arrangement British financial services major Lloyds Banking Group…

Zendesk’s 2023 CX Trends report signals a dramatic shift in expectations of Indian business leaders with 89% of them rethinking the entire customer experience.Customer experience is becoming a bigger priority for Indian enterprises as per…

Mahindra Group is not planning a super app to digitise customer experience; instead, it plans to synergise the holistic backend view of customers’ profiles across its businesses, using financial services as the connecting solution, a senior…

Tata Group has selected passenger reservation service provider Amadeus to transform Air India’s customer experience and operational effectiveness, the service provider said on Monday. Air India is implementing the Amadeus Altéa PSS suite,…

Pune: More Indian enterprises are investing in customer experience (CX) as a means to grow their business as compared to other countries in the Asia Pacific region, according to a study by Zendesk, in partnership with Enterprise Strategy…

There is a lot of talk about customer centricity. There are mountains of content and no shortage of experts on the subject. Harvard even runs an executive development program called Leading Growth Through Customer Centricity. Yet, as…