The portal has helped citizens avoid physical visits to government offices and cut their interface with officials.
The service is also backed by a Sakala law which mandates a minimum number of days for delivery of citizen services.
Seva Sindhu allows people to avail government services at the click of a mouse or by visiting its delivery channels such as GramaOne, Bangalore One, and KarnatakaOne centres, or by booking slots for door delivery of citizen services through Janasevaka.
“We are transforming the citizens’ services to achieve efficiency by cutting down on the time required to deliver services, need for documents verification by dept staff and by reducing manual approvals,” E-governance Secretary V Ponnuraj said, in a statement.
“From this year, student bus passes will be issued in a 100% automated manner. In the State, every year, we receive 20 lakh applications. Of that, two lakhs are for new passes, and the rest are for renewals. From this year, the 18 lakh renewals will be automatic. For the two lakh new passes, there will be minimal manual interventions and minimal requirement of documents,” Ponnuraj added.
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E-governance director Dileesh Sasi said the government was building a robust system to re-engineer existing processes by bridging various types of department machinery. “Since its inception in June 2018, transactions through Seva Sindhu have increased yearly.”“Karnataka lives in villages, and one of the strong delivery channels of Seva Sindhu is GramaOne. There are more than 7,300 GramaOne centres across Karnataka. The first centre was opened on the 16th of November 2020 in Maganhalli, Davangere district. They have served 1.6 crore citizens in a record time,” he added.
This is a revolutionary step in the governance of the state wherein the administration is providing essential services to its citizens in a time-saving, efficient, and reliable manner,” GramaOne Project Director Varaprasad Reddy BN said.
Some of the services provided via GramaOne are certificates related to caste, income, residence, old age, birth, death, widow pension, police verification, and crop insurance; besides, student bus pass, loans, application for borewell, etc.
The government is working on adding more services to the delivery channel.
The government is leveraging connected databases to achieve this high level of efficiency in governance, Ponnuraj said.
“For example, we have integrated three systems for providing bus passes – one, the education department’s database; two, the Kutumba database; and three, the GIS of Karnataka.”
He further said there would be no loss of workforce because of this automation. “On the contrary, automation will help reduce considerably the extra work burden on the existing personnel who are often forced to work extra time,” he added.
Sanjay Kumar, state head at BLS International, the private channel partner for GramaOne, said the digital initiative by the government was helping people in small towns and villages in a significant way. “They don’t have to travel long distances to reach government offices in taluk and district headquarters like they used to do. So, they save a lot of travel expenses and time,” he said.
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