From coding buddies to HR assistants, Indian IT firms take to Generative AI

Wipro chief operating officer Amit Choudhary told ET that organisations will benefit from a more equipped future-ready workforce who can drive some of the benefits.

“This will be in (areas like) improving efficiency and quality of digital content creation for marketing, search engine optimisation, creating virtual knowledge assistants for areas like human resource policies, and improving programmer productivity with coding assistant, AI pair programmer for code generation or debugging,” Choudhary said.

The Bengaluru-based firm is already using Generative AI in many areas like application development (code generation, code conversion, test data generation), creating content for marketing and knowledge assistants and quality processes to capture service assurance and productivity data to publish initial benchmarks.

Similarly, TCS chief information officer Abhijit Mazumder said the new class of AI called Generative AI, which includes recent examples like ChatGPT and DALL-E, will significantly augment employee and customer experience.

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“For example, in service desk scenarios where current chatbots are limited in their capabilities to address complex queries, ChatGPT will be a fantastic technology to deploy,” Mazumder said. “In case an employee wants to understand how to leverage medical insurance for his or her needs, rather than trying to explore the FAQ (frequently asked questions) documents on the applicable policies. Technologies like this can quickly and succinctly answer the question.”

India’s largest IT services company said the software was a “great enabler” in creating marketing and learning content, sales collateral and content search, as well as various HR policy explanations. “We are exploring how quickly we can start leveraging ChatGPT in our business operations,” he added.

This comes as ET reported previously that companies like Infosys, Accenture and TCS have been adding beginner-level training modules on NLP and ChatGPT to their learning courses.

“Generative AI as a class, of which ChatGPT is just one example, is a significantly different way of approaching creative problems using the help of the Internet. AI will change the way people look at programming as picking 70% of already existing source code from open source libraries now becomes easier,” said Sid Pai, founder of VC firm Siana Capital.

ChatGPT, developed by a company called OpenAI in which Microsoft has pumped in $10 billion, is expected to give a tough fight to Google’s search dominance and disrupt several established technology businesses.