Agrawal will lead the charter to elevate customer propositions for the company’s expanding clientele of multinational corporations.
In his previous stint, he was leading Airtel’s growth in the west and BFSI nationally. He has worked at Skylo, Vodafone, NEC,
, Persistent, Oracle, Unimobile (a bulk SMS startup).
“It’s simply the beginning of the personalised, multichannel, human+AI powered customer experience era. Angira has an extensive professional network and a strategic grasp of large-scale commercial operations. He will be working with our global enterprise clients, who are building their customer experience programmes on top of the Exotel customer engagement platform, in accelerating their innovation cycles,” said Sachin Bhatia, co-founder and chief growth officer, Exotel.
“Organisations today are increasingly outsourcing their customer engagement platforms to trusted providers, who can work with them on their current and future needs, while the organisations focus on the processes and systems that can build a differentiating customer experience. Exotel, along with Ameyo and Cogno AI, aims to offer a full-stack customer engagement platform through a single provider, giving scalability and security to its customers. This is an exciting time to come in, and help achieve this vision,” said Agrawal.
The company has expanded to power approximately 88,000 contact centre workers, 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone with a workforce of about 1000 employees working from 61 different cities. They are a $100 million Series D funded company with $50 million in ARR.
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