Commentary: Why does Netflix cancel so many good shows?

Netflix does drop more shows than other studios. It cancelled 11 per cent of its US television series last year, while Disney and WarnerMedia dropped 9 per cent, NBCUniversal 8 per cent and ViacomCBS only 4 per cent, according to Ampere.

BINGE FACTOR IS KING

Perhaps the best insight into Netflix’s strategy was in a letter to a UK House of Lords committee. The company said that it focuses on “completers” people who watch all of a show in the first 28 days after it is released which would probably put quieter, slow-burning shows at a disadvantage.

Or put simply: Netflix rewards bingeing. While Hulu and HBO Max have been releasing episodes staggered over time, Netflix has stuck to its all at once, binge-drop strategy.

Most Netflix shows end after two or three seasons, and the company’s priority is adding and retaining subscribers not selling advertising. A new show is probably a better way to find new subscribers than one that has already been around.

All this breeds an ephemeral nature to the platform. A Netflix show can be popular for a few days or a week and then is quickly supplanted by the next release. 

These details might seem trivial on an individual level, but with hundreds of shows a year, Netflix has become the largest commissioner of television in the world. It is the Godzilla of the business it once disrupted.

This is why people like Shukert and Hollywood at large agonise over figuring out what Netflix wants.

There has been a long-simmering frustration that Netflix is an opaque conveyor belt of content. I am told that a few more painful cancellations are coming soon. Did not enough people binge them?

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