Canon and other printer makers use chips to verify ink cartridges.
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Canon is feeling the impact of the global chip shortage that has led some Canon printer models to misread Canon’s own toner cartridges as counterfeit or empty.
Canon typically uses chips to verify that cartridges used in its printers are the company’s own but has opted to leave out this component until normal chip supplies resume. In a support message on its websites in Europe and German, reported earlier Wednesday by USA Today, Canon has released workarounds for customers impacted by the printer problems.
The company’s website lists 19 models, all large multifunction printers, that are impacted. However, the company assures customers that print quality is not affected by the missing component and states that only the “detection of the toner level may be impaired.”
These printers are among the latest products impacted by the chip shortage that has hit everything from cars to phones to game consoles. While the supply chain continues to cause disruptions, manufacturers are working on solutions to avoid future complications.
Canon USA didn’t immediately respond to a request for comment.
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