60% of enterprises in India to combine human expertise with AI, ML by 2026: IDC

This will make workers 20% more productive and effective, the technology forecaster said in its FutureScapes 2022 report.

Further, 30% of organisations using Cloud services are expected to establish a dedicated FinOps function to automate optimisation of Cloud resources to maximize value.

The report, released on Tuesday, provides a five-year outlook on key emerging trends, such as IT, cloud, artificial intelligence and automation, future of digital infrastructure, future of trust, future of intelligence, data and content technologies, and corporate banking.

“Every company is a technology company and businesses are recognizing the significance of cutting-edge digital technologies in the aftermath of the pandemic. They are investing heavily in building a fully integrated digital infrastructure and progressing towards a digital economy. We expect to see enterprises implement several digital-first initiatives to help them deal with headwinds and crosswinds in 2022 and beyond,” said Vasant Rao, managing director, IDC India.

It further said that by 2024, digital-first enterprises will enable empathetic customer experiences and resilient operating models by shifting 50% of all tech and services spending to as-a-service and outcomes-centric models.

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About 35% organisations are expected to allocate half of their security budget to cross-technology ecosystems/ platforms designed for rapid consumption and unified security capabilities to drive agile innovation by 2024.

ESG initiatives will become more important, and about 40% Indian digital infrastructure requests for proposals will require vendors to prove progress on ESG/sustainability initiatives with data, as CIOs rely on infrastructure vendors to help meet ESG goals.

Enterprises would rely more on as-a-service technology options when it comes to enabling an intelligent, empowered, and well-connected workforce with focused investments in IT infrastructures, said Sharath Srinivasamurthy, research director, enterprise solutions and ICT practices, IDC India.